PLEASE READ THE GIFT CARD UPDATE AT THE BOTTOM Hi Thank you for choosing us to help you with all of your wellness needs! Our West Coast office, Lakeside Massage and Wellness, is located at the Hwy 9 Business complex kitty corner from Costco in Lake Stevens Wa. Building D suites 113, 115, 117 & 118. We are physically located inside of the Highway 9 Business Center building D. It is located in the same building as Cascade Eye Care and next door to Kids N Us. You will know you are in the right spot if you are parked in front of Cascade Eye Care. We have green chairs in our lobby/reception area. Our East Coast Office, Sankalpa Bhogah Wellness Company, is located at 10071 Kings Highway, King George Virginia, 22485. We require all intake forms be completed online prior to your appointment for first time visitors and then yearly after that. All forms will be sent to you via email (check your trash box or reach out to us if you have not received them). We are currently on a by appointment only schedule. IF YOU BOOK WITH LESS THAN 24 HOURS NOTICE, YOUR APPOINTMENT MAY OR MAY NOT BE ACCEPTED BY OUR SYSTEM, THIS HAS HAPPENED BEFORE AND CLIENTS WERE LEFT WAITING IN THE LOBBY WITH NO THERAPIST IN THE BUILDING AVAILABLE TO TAKE THE APPOINTMENT.*****PLEASE TEXT *****425-314-0609***** TO VERIFY YOUR APPOINTMENT TIME IS SECURED****** We have a very strict cancellation policy. If you need to cancel a massage last minute for any reason, you must text or leave a message at 425-314-0609 or email info@lakesidewellnessstudio.com. If you cancel with LESS than 24 hours notice, you will still be charged for the appointment cancellation. Please read the signed cancellation policy/ agreement at the time of booking. All other appointments booked 24-48 hours of notice are subject to a cancellation fee amounting to the total cost of the scheduled service that was cancelled if we are unable to rebook your appointment at the time of cancellation. Please read the signed cancellation agreement. If you are more than 15 minutes late for your appointment, you will automatically be rescheduled and charged for all late fees. If you choose not to reschedule immediately, the full cost of the appointment will be charged. *****All No-Call No-Shows will be charged the full cost of the services booked ***** no exceptions When you arrive, please check in and wait for your therapist to come show you to the treatment room from the lobby. Your health and wellness is our top priority and safety measures have been set in place to minimize the exposure so that you can fully relax and enjoy your session. At this time we are only accepting PIP ( Personal Injury Protection) for Motor Vehicle Accidents, HSA and FSA. We are not currently accepting any new personal Insurance clients as or schedule is at maximum capacity. If you'd like to pay cash at the time of service however, we do provide information for you to send in to your insurance company for reimbursement. Please request this information by texting 425-314-0609 or asking your therapist at your visit. If you’d like to purchase gift cards you can purchase them online at lakesidewellnessstudio.com. For all Gift Cards to be redeemable, you must book your massage as a Gift Card Massage, or you will be required to pay cash at the time of service. Gift Cards have a fee at the time of service and that fee has already been added to the total on the gift card so that the person you are giving it to doesn't have to worry about additional costs. LAKESIDE Gift cards for Carrie must say redeemable with Carrie as she is an independent contractor. Please only book with Carrie if your gift card was purchased through her and has her name listed on the gift card or you will need to pay cash at the time of service and rebook with Carrie. ALL Gift Cards dated prior to December 28th 2023 that were purchased online ARE NOT redeemable with Carrie and MUST BE Booked with another therapist. All other gift cards with Lakeside Massage and Wellness Studio are ONLY redeemable with M'Lissa K or Marie B. To purchase a gift card for Carrie, please reach out directly to Carrie or follow her booking button on our main website at Lakesidewellnessstudio.com. She will have a seperate way to sell her gift cards. All Gift Cards between $1 and $200 have a $10 Gift Card fee at the time of service which will be deducted from the amount listed on the card. All Gift Cards $200-$500 have a $30 Gift Card fee at the time of service which will be deducted from the amount listed on the gift card your loved one receives so please let them know in advance. These fees cover the fees we incur through our booking payments software and are not a tip. This ensures you have the ability to purchase gifts and deliver them quickly. If you have any further questions please reach out via text to 425-314-0609 We look forward to your visit! Sincerely, Lakeside Massage & Wellness Staff and Sankalpa Bhogah Wellness Company